Terms of sale
GENERAL TERMS AND CONDITIONS OF SALE
Once Upon Magic
SASU with share capital of €1,000
SIRET: 104 733 027 00015
49 rue Ernest Renan, 78800 Houilles, France
contact@onceuponmagic.com
Article 1 – Purpose
These General Terms and Conditions of Sale govern the contractual relationship between Once Upon Magic, hereinafter the Seller, and any individual or legal entity purchasing through onceuponmagic.com, hereinafter the Customer.
Any order implies full and unconditional acceptance of these terms.
Article 2 – Products
Once Upon Magic sells officially licensed products, including Disney items, Loungefly products and collectible merchandise. Products are described with the greatest possible care. Photographs, visuals and descriptions are provided for information purposes and are not contractually binding.
The Seller may not be held liable for minor errors, omissions or non-substantial differences between visuals and the delivered product.
Article 3 – Prices
Prices are shown in euros (€), all taxes included, excluding delivery costs. Once Upon Magic may change its prices at any time, but the applicable price is the price displayed when the Customer confirms the order.
Article 4 – Orders
The order becomes final once payment has been validated. The Customer receives a confirmation email summarizing the order.
Once Upon Magic may refuse or cancel an order in the event of suspected fraud, payment incident, incomplete or incorrect information, or stock shortage. If a product becomes unavailable after ordering, the corresponding amount will be refunded.
Article 5 – Payment
Payment is due immediately when placing the order. Accepted payment methods are those offered on the website at the time of purchase. Transactions are secured through the payment providers used by Shopify.
Article 6 – Delivery
Orders are shipped to the address provided by the Customer. Delivery times are indicative only. Once Upon Magic is not liable for delays caused by the carrier or exceptional circumstances beyond its control. The Customer must check the accuracy of delivery information.
6.1 – Shipping costs and possible adjustment
Shipping costs are calculated according to the estimated weight and volume of the parcel. For Disneyland Paris Pickup items, the final weight may not be known before the in-store purchase.
If the actual weight differs from the estimate, Once Upon Magic may adjust shipping costs on a case-by-case basis. The Customer will be informed before shipment and may accept the adjustment or request cancellation and refund if the new amount is unsuitable.
For more details, please consult our Shipping Policy.
Article 7 – Disneyland Paris Pickup Service
Once Upon Magic offers a personal shopping service to purchase and collect exclusive items available at Disneyland Paris.
7.1 – Express service fees
Disneyland Paris pickup fees are already included in the product price. The express service is optional and additional, available from a minimum purchase amount of €50 excluding shipping. The fees are calculated automatically at checkout and displayed before confirmation.
These fees cover travel, search time, on-site purchase, order preparation and provision of the items.
7.2 – No right of withdrawal or return
The Customer acknowledges that the pickup service is a personalized personal shopping service requiring travel and a specific purchase at the Customer’s request. In accordance with Article L.221-28 of the French Consumer Code, the Customer expressly waives the right of withdrawal for products obtained through this service.
No return, exchange or refund will be accepted for Disneyland Paris pickup orders, except in the event of a damaged product received or an error attributable to the Seller.
7.3 – Availability of items
Products available at Disneyland Paris are subject to the stock available on site. Once Upon Magic therefore cannot guarantee the availability of the requested items.
In the event of total or partial unavailability, the Customer will be refunded the amounts paid for the items that could not be obtained.
7.3 bis – Procedure if one or more items are unavailable
If one or more items ordered through the Disneyland Paris Pickup Service prove to be unavailable, the following procedure applies:
Once Upon Magic will contact the Customer, by email or by any other contact method provided when the order was placed, within five (5) calendar days from the date on which the unavailability is identified.
From the date on which this notification is sent, the Customer has five (5) calendar days to reply and indicate their wishes regarding the unavailable item(s).
If the Customer does not reply within this five (5) calendar-day period, the order will be shipped without the unavailable item(s), and the amounts paid for the items that could not be obtained will be refunded using the Customer’s original payment method.
7.4 – Restocking and exceptional waiting period
In case of temporary stock shortage, Once Upon Magic may keep an order pending for up to one month to allow possible restocking.
Article 8 – Right of withdrawal, excluding Pickup service
In accordance with Articles L.221-18 et seq. of the French Consumer Code, the Customer has fourteen (14) days from receipt of the order to exercise the right of withdrawal. Return shipping costs are borne by the Customer.
Returned items must be new, unused, complete and in their original packaging. Any incomplete, used, damaged or unsellable product may be refused for refund.
For more information, please consult our Refund Policy. To exercise this right: contact@onceuponmagic.com
Article 9 – Parcels not collected or returned to sender
If a parcel is returned due to an incorrect address, failure to collect it on time, or any other cause attributable to the Customer, Once Upon Magic may charge personal shopping fees of 15% of the order amount, packaging fees of 5% of the total amount, and all initial and reshipping costs.
Article 10 – Legal warranties
Products benefit from the legal guarantee of conformity under Articles L.217-3 et seq. of the French Consumer Code and the warranty against hidden defects under Articles 1641 et seq. of the French Civil Code.
Article 11 – Liability
Once Upon Magic is not liable for indirect damage, normal wear and tear, improper use of items, or damage attributable to the carrier. In any case, the Seller’s liability is limited to the amount of the order concerned.
Article 12 – Intellectual property
All content on onceuponmagic.com, including texts, visuals, photographs, logos, product descriptions and graphic elements, is protected by intellectual property law. Any unauthorized reproduction, use, distribution or exploitation is prohibited.
Disney, Loungefly and other licensed brands, logos and characters remain the exclusive property of their respective owners, including The Walt Disney Company and its subsidiaries. Once Upon Magic reserves the right to take legal action against any infringement of its intellectual property rights.
Article 13 – Personal data
Data is processed in accordance with the GDPR and the Privacy Policy. The Customer has rights of access, rectification, deletion and objection regarding personal data. For any request: contact@onceuponmagic.com
Article 14 – Consumer mediation
In accordance with the French Consumer Code, the Customer may use a consumer mediator free of charge for the amicable resolution of a dispute. The mediator’s contact details will be provided once officially appointed by Once Upon Magic.
The Customer may also use the European dispute resolution platform:
European Online Dispute Resolution platform
Article 15 – Applicable law
These terms are governed by French law. In the event of a dispute, an amicable solution will be sought first. Failing amicable agreement, the dispute will be submitted to the competent courts in accordance with applicable law.