Contact
A question about an order, a Disney product, the Disneyland Paris personal shopper service, or a delivery? Use the contact form on this page or write to us at contact@onceuponmagic.com.
For a precise answer
Please add the information relevant to your request:
- Current order: your order number and the email address used for the purchase.
- Product search: a photo, the item name, or a link to identify it.
- Pick-up request: the exact reference, size, color, and any desired variations.
- Delivery question: the order number and the country or destination concerned.
- Item received: clear photos of the product and packaging when helpful for verification.
Before contacting us
An answer may already be available on the following pages:
- Disneyland Paris Purchases FAQ — authenticity, availability, lead times, preparation, and delivery.
- Disneyland Paris Personal Shopper Service — how the in-park pick-up works.
- Disneyland Paris Guides Center — practical advice and information on collections.
- About Once Upon Magic — the shop's identity, working method, and commitments.
We respond as soon as possible with careful attention to each request. An availability request or a photo taken in store does not guarantee that the item will still be present during the next visit to the park.