This page simply answers the most frequently asked questions about official Disneyland Paris products, personal shopper service, item availability, order preparation, and delivery.
Once Upon Magic and the products offered
What is Once Upon Magic?
Once Upon Magic is an independent French shop specializing in official Disney products, items from Disneyland Paris, and personal shopper services at the park.
Does Once Upon Magic belong to Disneyland Paris?
No. Once Upon Magic is an independent company. It is not operated, sponsored, or administered by The Walt Disney Company or Disneyland Paris.
Are the Disneyland Paris products sold on the site official?
Yes. Items presented as being from Disneyland Paris are purchased in the official shops of the park. Once Upon Magic does not sell counterfeits.
What types of products can be ordered?The selection may include pins, plush toys, Mickey and Minnie ears, clothing, mugs, Loungefly bags, Pandora jewelry, figurines, decorations, and other Disney collectibles.
Personal shopper and pick-up service
Can you buy a Disneyland Paris product without going to the park?
Yes. Items already available in the Disneyland Paris pick-up collection can be ordered directly online.
How does the Disneyland Paris pick-up service work?
You order the item on the website. During a visit to the park, Once Upon Magic searches for and purchases the product if it is available, then prepares the order and ships it with tracking.
What is the difference between an in-stock product and a pick-up product?
An in-stock product is already available at Once Upon Magic. A pick-up product must be searched for and purchased at Disneyland Paris after the order is placed.
Is the purchase of a pick-up product guaranteed?
No. Inventory in Disneyland Paris shops can change quickly. Availability depends on the actual product availability at the time of the park visit and any purchase limits.
What happens if the item is no longer available at the park?
Once Upon Magic informs the customer when the item cannot be retrieved and applies the solution planned for the order concerned.
Can you request a product that is not yet on the site?
Yes. You can send a photo, the product name, and available information to contact@onceuponmagic.com. Its search and addition remain subject to availability at the park.
Timelines, preparation, and delivery
How long does it take to prepare a pick-up order?
The delay depends on the date of the next visit to Disneyland Paris, the availability of items, the park's sales rules, and the time needed to prepare the package.
How are items packaged?
Packaging is adapted to the nature of the products. Clothes, bags, pins, mugs, and fragile items do not require the same level of protection.
Do packages have tracking?
Yes. Once the order is shipped, tracking is associated with the package according to the carrier and delivery method selected.
Does Once Upon Magic deliver outside of France?
Yes. Delivery solutions are offered to several European countries and some international destinations. Available options and their prices are displayed during cart validation.
To go further
Consult the detailed operation of the Disneyland Paris personal shopper service, the page dedicated to Disneyland Paris products, and the Once Upon Magic guides center.
In-store stock and locations may change without notice. Observed or mentioned availability does not constitute a guarantee of obtainment.